Aberystwyth’s geographical location poses a challenge for some who wish to access our collections, so the availability of a high quality Enquiries Service for those who wish to contact us remotely is essential. As the Library’s Enquiries Service manager I take pride in the fact that the team and I offer a valuable pathway to users, who may come from the other side of the World or from just down the road in Aberystwyth, and who wish to discover information about our collections and the incredible wealth of knowledge that can be found in our collections.
The enquiries team is the backbone of the service and they answer three quarters of all enquires sent to the Library. There is a wealth of knowledge amidst the team – amongst them there are experts on archives, manuscripts, maps, photographs and newspapers – and between them there is a total of 140 years of experience.
In a month, we receive an average of 350 enquiries, relating to a range of subjects such as family history, local history, biographical information and also requests for images for commercial use. The Service can provide these copies, in several formats, and license them for commercial use, as well as providing copies to researchers for personal use.
We receive enquiries from all corners of the World, many come from Wales and the rest of the British Isles, but we often receive enquiries from Europe, the United States, Canada, New Zealand, Australia, China, Japan, Iran, Iraq, Egypt and Brazil. We’ve even received an enquiry from Alaska! We were contacted by a family who were trapped in their house for a week because of heavy snow and who had decided to send an enquiry about our collections to pass the time! We really are a point of contact between the Library and the World.
Iwan ap Dafydd
Enquiries Manager and e-Resources co-ordinator